1️⃣ How long does it take to receive a refund?
Refunds are processed within 10-15 business days based on your payment method:
Credit/Debit Cards → 10-15 business days
Digital Wallets (PayPal, etc.) → 10-12 business days
Bank Transfers (ACH, Wire, etc.) → 12-15 business days
Check your refund status anytime in the Payments section of your account or your Inbox.
Need help finding your refund details?
2️⃣ How do I request a refund?
To start the refund process, follow these steps:
Cancel Your Booking → Ensure your cancellation policy allows refunds.
Contact Support → Email support@4stay.com or message your Booking Agent.
Wait for Processing → Refunds are initiated once your cancellation is confirmed.
Need to confirm if your booking qualifies for a refund?
3️⃣ How can I check my refund status?
To track your refund:
Payments Section → Log into your 4stay account → Payments.
Inbox Messages → Find refund confirmation in your 4stay Inbox.
Email Updates → Look for emails from 4stay Finance.
Would you like me to guide you to your Payments section?
4️⃣ What if my refund is delayed?
If 15 business days have passed and you haven’t received your refund, follow these steps:
Contact Finance → Email finance@4stay.com with your booking ID and refund request.
Confirm With Your Bank → Some banks take longer to process refunds.
Review Cancellation Policy → Check if there are non-refundable fees affecting your refund.
Do you need help escalating your refund request?
5️⃣ Will I receive a full refund?
Refund eligibility depends on your cancellation policy:
✅ Full Refund → If canceled within the host’s free cancellation period.
⚠️ Partial Refund → Some service fees or early cancellation charges may apply.
❌ No Refund → If your booking is non-refundable per policy.
Would you like to review your booking’s cancellation terms?
Key Takeaways
✔️ Refunds take 10-15 business days depending on the payment method.
✔️ Contact support@4stay.com or your Booking Agent to request a refund.
✔️ Check refund updates in the Payments section or Inbox.
✔️ For delays, email finance@4stay.com with your booking details.