What is the 4stay Cancellation Policy?
At 4stay, we aim to provide a transparent and fair booking experience for both guests and hosts. Our Standard Cancellation Policy balances guest flexibility with host reliability. Here are the key details and considerations of the policy:
Standard Cancellation Policy Overview
1. Cancellations More Than 30 Days Before Move-in
Refund Details: Guests who terminate their booking more than 30 days before the scheduled move-in date will receive a full 100% refund. This allows guests flexibility while giving hosts time to secure new bookings.
2. Cancellations Within 30 Days of Move-in
Refund Details: If a termination occurs within 30 days of the move-in date, guests will be charged for the first month's rent, with any additional months refunded. This helps compensate hosts for potential losses while providing guests with partial protection.
3. Cancellations During the Stay
60-Day Notice: If guests provide at least 60 days' notice before leaving earlier than planned, they are required to pay only one additional month’s rent. This helps hosts manage their property with minimal disruptions.
Less Than 60 Days Notice: Guests who do not provide a 60-day notice are responsible for paying for the full duration of their originally scheduled stay.
4. Bookings Shorter Than 30 Days
Non-Refundable: All bookings of less than 30 days are non-refundable, reflecting the limited timeframe available for hosts to rebook.
5. 48-Hour Cancellation Grace Period
Eligibility: Terminations made within 48 hours of booking confirmation and more than 30 days before the move-in date are eligible for a full refund.
Additional Important Details
Service Fees: Non-refundable, as they cover the operational costs of the 4stay platform.
Local Variations: The policy may adapt based on local regulations or market conditions. Check for any regional differences before booking.
Host Policy: In rare cases, hosts may have their own specific cancellation policies. Always review the host's cancellation terms before booking.
Mutual Agreement: In certain situations, if both the guest and host mutually agree on the cancellation terms, this agreement may override the standard policy, and the cancellation may be processed based on their shared terms.
Extenuating Circumstances: In unforeseen cases requiring cancellation, documentation is necessary, and each situation is reviewed individually for fairness.
Conclusion 4stay’s Standard Cancellation Policy is crafted to balance fairness and flexibility, supporting both guest needs and host security. Always contact support@4stay.com to initiate cancellations and review the host’s specific cancellation policy before booking for a smooth experience. Understanding these details ensures informed decisions and minimizes surprises on the 4stay platform.