1. Check the Cancellation Policy
✔️ Review the cancellation policy to understand refund eligibility and fees.
✔️ Some bookings may have non-refundable service fees.
Need help finding your cancellation terms?
2. Log Into Your Account
✔️ Go to your dashboard and find your active booking under Inbox or Bookings.
Need help locating your booking?
3. Notify the Host
✔️ Send a message via the 4stay messaging system to inform the host.
✔️ Keep communication within the platform for tracking.
Want to message the host now?
4. Contact 4stay Support
✔️ Formally request termination via:
Email → support@4stay.com
Live Chat → Available in your 4stay dashboard
Need assistance with your request?
5. Receive Confirmation
✔️ Once approved, you will get a confirmation email, and your dashboard will update.
Haven’t received confirmation yet?
6. Refund Processing
✔️ If eligible, refunds take 10-15 business days.
✔️ Service fees are non-refundable.
Want to check your refund status?
Key Takeaways
✔️ Check cancellation terms before requesting termination.
✔️ Notify the host via 4stay messaging.
✔️ Contact 4stay support to finalize the request.
✔️ Refunds take 10-15 business days if applicable.
✔️ Service fees are non-refundable.
Need further assistance with your cancellation?